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ADVANCED BUSINESS AND ADMINISTRATION APPRENTICE

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Location: Hemel Hempstead

Salary: competitive

Job type: full-time, permanent

Working hours: 9:00 am to 16:30 pm, Monday to Friday, with half an hour unpaid lunch

The Institute of Paralegals (IoP) requires a business administrator to be responsible for membership activities. We are a small team and offer a busy, but relaxed working environment. The role is full-time 35 hours a week on a permanent basis, Mon-Fri, 9:00 am to 16:30 pm.

Reporting directly to the Office Manager the main duties of this role are:

  • to import and amend membership records
  • to process all new, renewed and existing membership forms and requests, including sending out the appropriate membership packs
  • to process all changes of details to members’ memberships (e.g. change of address etc)
  • to liaise with the Accounts department and the IT team when necessary
  • to send regular renewal emails, telephone and letters to prompt members to renew and to keep statistics of new joiners/renewals
  • to assist in fulfilling the other functions of the Membership Team in providing administrative support to those teams and staff running membership support services.
  • to attend team meetings
  • to ensure that the membership CRM database is maintained and up-to-date
  • to answer telephone and email enquiries relating to membership
  • to take and record payment
  • to raise invoices
  • full training will be provided on all in house systems

This job description is a guide to the nature of the work required and may involve other such duties as deemed necessary by the Organisation from time to time.

This is a great role for someone passionate about business administration and customer service. You will need to be confident and professional when dealing with people and able to manage your own time and deadlines with excellent multi-tasking abilities.

Requirements:

  • extremely organised, meticulous attention to detail, highly proficient and excellent communication (written and verbal) skills.
  • strong team work and networking skills
  • proficiency with PC systems including Microsoft Office package specifically Outlook, Excel, PowerPoint and Word and Gsuite.
  • ability to prioritise and multi task workload.
  • flexible, calm and approachable
  • ability to work alone using own initiative and as part of a team
  • ability to remain confidential at all times.

Desired qualifications:

A minimum of A*-C (9-4) in maths and English GCSE

Things to consider

Prior to shortlisting your application for any vacancy, your qualifications will be checked.

You will be part of an apprentice scheme and be expected to attend college and complete exams, college attendance is paid for by the company.

You will be expected to attend work on time and will have to pay for your own travel to and from our office.

You must check how you are going to travel to the workplace and ensure you can arrive on time.

You must be willing to attend college for training.

For all of your working day you will be using a computer and speaking with our members and other stakeholders from time to time.

Future prospects

This is a fantastic way to secure a permanent job, whereby you will be paid to learn. You will spend your time in a real working environment learning real skills, whilst gaining a nationally recognised qualification. At IoP we are committed to developing talent within the business, so why not get on the career ladder now and start making your way to the top!

About the employer

The Institute of Paralegals is a professional membership body that connects individuals with the shared purpose of providing professional legal services.

We were incorporated in 2003 and in 2005 we were granted institute status by the Secretary of State for the Department of Trade & Industry, after proving that we met the government's requirement that we were a "professional body of the highest standing".

The Institute is the standard setting body for Paralegals as recognised by the unregulated legal services sector regulator, the PPR. We are the only Paralegal Body that is recognised by the voluntary regulator as having robust professional standards.

We have developed the competency standards for paralegals and Legal Secretaries which map to the National Occupation Standards for Legal Services.

We also:

Help our members to develop their careers as legal professionals.

Give free paralegal careers advice

Represent paralegals (both here and overseas)

Work with leading organisations to bring the best paralegal training

Lobby government, regulators and the legal profession on issues concerning paralegals: rights of audience, diversity, professional recognition, terms and conditions, training, etc.

Work with employers and recruiters

Work with training providers, university law schools and others to provide you with the best qualifications at the most affordable price

Approval of courses for training providers here and overseas.

How to apply: You can apply on this page or you can send us a mail (by clicking the "apply" button with your CV and cover letter attached.

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Internships

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Marketing Intern

Expenses Only
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This is a 6- week summer internship paying expenses only of £100.00 per week.

The Institute of Paralegals is the oldest incorporated professional membership body in the UK. We have a strong presence in the legal sector and are considered the experts in the Paralegal field. We are looking for someone with a Marketing background or studying at undergraduate or post graduate level for a marketing related qualification.

How can you expect to spend your day?

You will join the Institute as a Marketing Intern, responsible for formulating a new marketing plan as the organisation is expanding into qualifications and training. This is an excellent opportunity for a recent graduate looking to develop a successful career in marketing. Experience of using social media as a marketing tool would also be useful.

Tasks you can expect to learn about and be responsible for include: 

•    You will develop a clear distinction of the type of content that will engage the Institute’s members and to attract new members.

•    You will be required to write content for marketing purposes which will be posted through-mail campaigns and the Institute’s social media channels with a view to raising brand awareness. 

•    Research latest industry news that can be used to create engaging content  

•    Work with our external media team to assist with social media channels by posting content and engaging with target audiences where possible. 

•    You will work with the Director of the business to establish and implement a marketing strategy that will develop brand identity and awareness.  

What are the ideal candidate’s personality, skills and qualifications?

•    Educated to degree level or current or 3rd year student.

•    A bright individual looking to kick start their career in content marketing or working for an organisation in the legal sector. 

•    Excellent writing skills, with tons of fresh ideas for how to engage audiences online.

•    High degree of familiarity with and interest in using social media platforms, ideally LinkedIn and Twitter. 

What are the perks of working at this company?

•    Unlimited free coffee, tea and soft drinks. 

•    Small friendly office.

•    Be mentored by a highly recognised industry leader in the professional body space.

•    As this is a small growing company there will be ample opportunity to get involved with all aspects of the business and thus making this an entrepreneurial opportunity too.

Learn More
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Marketing/PR Intern

Voluntary
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The PPR is the overarching voluntary regulator for Paralegals in England and Wales. It is a professional membership body for Paralegals and therefore provides membership services and runs events. We are looking for a volunteer marketing or PR intern to assist with preparations for our annual conference.  If you are a good communicator and well organised, then we would like to hear from you.

Ideally a four-week placement. Unfortunately this is not a paid position but consideration will be given to pay for travel expenses.

How can you expect to spend your day?

You will join the PPR as a Marketing Intern, working with the conference co-ordinator. This is an excellent opportunity for a recent graduate looking to develop a successful career in marketing or events. Experience of using social media as a marketing tool would also be useful.

Tasks you can expect to learn about and be responsible for include: 

•    You will develop a clear understanding of how to organise a small conference (150 delegates)

•    You will be required to write content for marketing purposes which will be posted through-mail campaigns and the Institute’s social media channels with a view to raising brand awareness. 

•    Research and engage with potential sponsors

•    Work with our external media team to assist with social media channels by posting content and engaging with target audiences where possible. 

•    You will work with the conference co-ordinator in developing the design of the conference folder and other marketing materials

What are the ideal candidate’s personality, skills and qualifications?

•    Educated to degree level or current or 3rd year student.

•    A bright individual looking to kick start their career in content marketing or event management

•    Excellent writing skills, with tons of fresh ideas for how to attract sponsors and delegates.

•    High degree of familiarity with and interest in using social media platforms, ideally LinkedIn and Twitter. 

What are the perks of volunteering at this company?

•    Unlimited free coffee, tea and soft drinks. 

•    Small friendly office.

•    Be mentored by a highly recognised industry leader in the professional body space.

Learn More
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